Your satisfaction is what matters most to us. That's why we will do everything in our power to ensure that you have a positive experience working with us.

We want you to be completely satisfied with your purchase. Please take a moment to familiarize yourself with our terms and conditions. Please note that by using our website and placing an order, you acknowledge and agree to our terms and conditions.

Product Information

We strive to provide accurate and up-to-date information about our products, including descriptions, specifications, prices and availability. However, we cannot guarantee that all information is error-free or complete. We reserve the right to modify or discontinue any product without notice.

Order and payment

To place an order, you must provide accurate and complete information. By submitting an order, you authorize us to process payment using your selected payment method. All prices shown on our website are in the specified currency and do not include applicable taxes or shipping charges, unless otherwise stated.

Limitation of Liability

Sauna Co. shall not be liable for any direct, indirect, incidental, consequential or punitive damages arising out of the use or inability to use our products or our website. This includes personal injury, loss of profits, loss of data or any other loss, even if we have been advised of the possibility of such damages.

Sauna Co reserves the right to refuse an order, we will send you a notice in this eventuality.

Return policy:

Orders are personalized and bespoke, which is why we do not accept returns or exchanges once your order has been placed. It is therefore essential that you think carefully and research your purchase before confirming your order. We encourage you to contact our customer support team if you have any questions or need help making an informed decision.

Manufacturing process and production times:

There may be longer than expected production times, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

Exceptions:

We understand that exceptional circumstances may arise and we are committed to dealing with them on a case-by-case basis. If you feel that your situation warrants an exception to our policy, please contact our Customer Support team to discuss your concerns.

Thank you for choosing us as your trusted supplier of quality saunas. Do not hesitate to contact our customer service team at info@saunaco.ca if you have any questions about our return policy.

Payments

We accept payment by credit card transfer, Shop Pay, Apple Pay, Google Pay, INTERAC transfer and PayPal.

Price errors

It is possible that there is a price error on our website, we will contact you to obtain your approval before proceeding with the order if this is the case.

Applicable law and jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of Canada. Any dispute arising from these terms will be subject to the exclusive jurisdiction of the courts of Canada.

Amendments

We reserve the right to update or modify these general conditions of use at any time and without notice. It is your responsibility to periodically review the Terms to be aware of any changes. Continued use of our website or purchases after any changes indicate your acceptance of the updated terms.